Our system allows people to pay their bills for the services of all major utility providers in Bulgaria. In practice, when you visit an office of EasyPay, you can pay your bills for electricity, water, heating, gas, telephone, GSM, Internet, cable Tv, etc.
No registration prior to using our services is required. You can give the EasyPay officer only the necessary information for the payment itself. For example, such information may include your telephone number, a subscribing number, etc.
All utility bills payments at EasyPay are free of charge for the client.
Yes, you can transfer money to bank accounts in Bulgaria.
You can send and receive money in cash at all offices, connected to the system of EasyPay.
If you are interested in either offering our services as a partner, or selling your goods/services as a merchant at EasyPay, please, do not hesitate to contact us at: (02) 921 08 51 или e-mail: office@easypay.bg

If the transfer is for Bulgaria, as soon as the EasyPay employee accepts the money, the receiver can pick up the transferred amount in cash, regardless of his/her geolocation.

When ordering an international transfer, the money is transferred to the respective payment operator immediately after the receipt has been printed. The recipient can pick up the amount regardless of the destination up to 5 minutes after it is ordered.

Yes. With the help of EasyPay international money transfer partners, our customers can receive money transfers from over 150 countries worldwide. We also have our own network of offices in other European countries, where our compatriots can use all the services available at Easypay offices in Bulgaria. The services abroad are offered under the FexoPay brand and are currently available in Austria, Greece and Cyprus.

For more information on the countries from which you can get an international money transfer, please visit: www.fexopay.com

You can send your questions about the rules, status and verification of money transfers to the EasyPay call center.

Your inquiries or objections will be processed as soon as possible. Please note that it may be necessary to obtain additional information from EasyPay's international partners. The processing however will not exceed the deadlines specified in the EasyPay Terms and Conditions.

The receiving person can withdraw his/her money in cash at any office, connected to the system of EasyPay, within 7 days from the date of the money transfer, made by the sender.
When you receive a money transfer, you need to identify yourself at the EasyPay office with an ID. No need to fill out any forms when depositing or withdrawing funds. The transfer information is entered by the Operator.

Deposits can be made as follows:

  • in cash at an EasyPay office
  • Through your EasyPay payment account/card with an IBAN
  • Via ePay.bg with national debit bank cards
  • Via ePay.bg with international credit cards
  • Through a bank transfer from an account, automatically, through electronic bank accounts, as well as through another form of bank payments.
A client’s registration in the system of EasyPay contains information about all current utility bills of the person. To have a registration, the client should provide information about all utility services he/she uses and inform the EasyPay officer that he/she wants to have a registration. Our system will store the information and then automatically display the current bills, when the client visits an EasyPay office again and provides his/her phone number. The client does NOT have to pay all bills at once, but only those of them he/she chooses to. The client’s registration is FREE OF CHARGE.

A Microaccount is an instrument for online payments and receiving money via Internet.

It is opened and maintained by EasyPay and can only be used for payments at ePay.bg. After registering to the system of ePay.bg, every client gets a Microaccount. You can use the funds in it for online payments or transfers to bank accounts. You can add funds to your Microaccount by using your credit or debit card at an ATM or ePay.bg, by making a bank account transaction or by depositing cash at any office of EasyPay. For more information, please, visit the website of ePay.bg.

Our system allows for a maximum amount of 5,000 BGN to be transferred at once.
When you pay your utility bill at one of our offices, the system automatically registers clearing off of your liability toward the respective service provider.
You can pay all bills at any suitable office, connected to our system.
If the payment you make is confirmed in our system, you cannot cancel the transfer. To have your money back, you must contact the head office of EasyPay AD.

The receiving person visits any office of EasyPay and provides the following information:

  • Either ID number and date of issue, or UCN and date of the money transfer.

If the system accepts the information, the EasyPay officer asks the client to present his/her ID and enters the following data:

  • ID number of the receiving person
  • UCN of the receiving person
  • Full name of the receiving person
  • Home address and current address of the receiving person.

After entering the information, our employee issues a document form, which states:

  • Deposit number
  • Depositor's name
  • Amount to be paid
  • Deposit data - System date
  • The EasyPay office at which the amount is deposited - The EasyPay office registered in the system has to be noted
  • A password that the recipient must provide in order to receive the money /optional/
  • Way of receiving the money: Payment of the amount to the recipient

The customer deposits funds in cash at an EasyPay office. The employee enters the following information into the system:

  • Depositor’s name
  • Contact address /optional/
  • Contact phone /optional/
  • Transfer amount
  • Recipient’s name
  • ID number
  • Uniform civil number
  • The system generates a transfer date

After entering the information, our employee issues a document form, which states:

  • Deposit number
  • Depositor's name
  • Amount to be paid
  • Deposit data - System date
  • The EasyPay office at which the amount is deposited - The EasyPay office registered in the system has to be noted
  • A password that the recipient must provide in order to receive the money /optional/
  • Way of receiving the money: Payment of the amount to the recipient
  1. You are required to present a valid ID and indicate the recipient’s country.
  2. You need to enter the mobile number and the full name of the recipient, written in Latin characters.
  3. After you deposit the amount together with the fee to the employee you will receive a receipt containing your details and the Reference Number of the transfer. Important information! The reference number is unique and must be provided only to the recipient, it serves as an identifier when withdrawing money.
  4. You need to inform the recipient that he / she can receive the money transfer in all partner offices in his / her country. To pick up the cash the recipient will need the Reference Number and a valid identity document in which their name completely matches the submitted one. When withdrawing money in some countries, they may ask the recipient for additional information about your names, the exact amount and the country from which the transfer was ordered.
  5. When ordering an international money transfer, the funds are transferred to the respective payment operator immediately after the receipt is printed. The recipient can withdraw the amount up to 5 minutes after it is ordered, regardless of the destination.

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